Useful AI in a business is boring on purpose. It drafts, sorts, and summarizes — so people spend time on judgment, not copy-paste.
Good fits
- Triaging inbound messages by intent
- Drafting replies that a human approves
- Summarizing long threads into next actions
- Extracting structured fields from repetitive forms
Poor fits (for now)
Avoid unbounded chatbots with no source of truth, unsupervised decisions that move money, and “AI strategy” projects with no weekly workflow to improve.